July 17, 2020
To our wonderful patients and their families,
We hope this letter finds each of you in continued good health and spirits. We hope our families have had a chance to expand and take part in smart, safe and respectful travel within BC and observe Bonnie Henry’s “Fewer Faces and Bigger Spaces”.
Child’s Play re-opened June 1, 2020 and added extra safety precautions in conjunction with our previously regimented safety protocols. We have seen many smiling faces as possible under our restricted “new normal”. Our team has adapted in such a short period of time from Phase 2 in B.C.’s restart plan and then graduated into Phase 3 at the beginning of July. The time has passed so quickly! The Doctors and team members have worked exceptionally hard and dedicated themselves above and beyond to align with the new protocols.
Our commitment to your children’s dental health, safety, and overall well-being remain our top priority. We are still focused on patients with urgent dental needs, and seeing a reduced volume of patients on a daily basis, but gradually increasing as Phase’s permit. We appreciate your patience and understand how difficult it is to wait “just a little longer” to ensure we comply with guidelines on social distancing and infection control from the Public Health Office and WorkSafe BC.
If you have missed check-up appointments throughout the closure, please understand we just do not have the capacity to see everyone at this time as we continue to observe Bonnie Henry’s “Fewer Faces and Bigger Spaces”. For July and August, we unfortunately cannot honor every appointment scheduled and we will be focusing on pediatric patients under the age of twelve, children requiring specialized services that Child’s Play offers and you have grown accustomed to over the past 15 years. We will communicate electronically with families for those appointments impacted and sincerely apologize for any inconvenience this may cause.
Any patient who has yet to be rescheduled throughout the period from March to current, we will be calling to reschedule and ask for your patience as we gradually open our schedules. Your appointments are important and will schedule as time permits.
Our office will continue to adhere the College of Dental Surgeons of BC (CDSBC) up-to-date guidance on infection control. We are happy to answer any questions you may have about the steps we take to keep you, staff and every patient, safe in our practice. Feel free to reach us by phone, 604-514-3884, or email firstname.lastname@example.org.
Thank you all so much for your continued support of Child’s Play. We look forward to seeing you soon!
Drs. Coveney, Grant, Santos & Yu and the entire Team at Child’s Play Pediatric Dentistry.