September 15, 2020
To our wonderful patients and their families,
We hope this letter finds our families’ safe and finding balance in our “new normal”. Summer is sadly coming to an end and the leaves are turning shades of fall. As we head into the Fall Season we hope our families enjoyed their summer and spend bonding moments together that may not have occurred under different circumstances.
Phase 3 has passed so quickly and it seems all but a blur from where we began! The Doctors and team members have dedicated themselves fully and restored patient care to over 80%. We are building day by day and working within all of our abilities to keep everyone safe and deliver excellence to our valued patients and families.
Our commitment to your children’s well-being, dental health and overall safety remain our top priority. We are increasing each week to work at full capacity and have been able to do so with extra added precautionary measures. We continue comply and observe guidelines on social distancing and infection control from the Public Health Office and WorkSafe BC. We are being challenged right now but holding strong!
We are finally able to see the light at the end of the tunnel after COVID closure with our emergencies and outstanding treatment caught up. We are now re-focusing on our referrals, new patients and any outstanding check-ups. Where it didn’t seem possible we are striving to achieve greater bookings into the last few months of 2020. We are a small and busy office. Although not always ideal, we continue to need your assistance with wearing your mask in the office and staying in your car when at all possible to allow us to comply with social distancing regulations. Rest assured, we will continue to communicate with you, so that you are up to date with your child’s dental needs. We truly appreciate every one of our patients new and existing, we cannot express enough gratitude while we work towards full capacity.
Our office will continue to adhere the College of Dental Surgeons of BC (CDSBC) up-to-date guidance on infection control. We are happy to answer any questions you may have about the steps we take to keep you, staff and every patient, safe in our practice. Feel free to reach us by phone, 604-514-3884, or email firstname.lastname@example.org. Thank you all so much for your continued support of Child’s Play. We look forward to seeing you soon.
Drs. Coveney, Grant, Santos & Yu and the entire Team at Child’s Play Pediatric Dentistry.